Customer Interview, 1830's Medicine, and Entrepreneurship

It is important to learn from the experience of US doctors who learned in Paris from 1830 to 1850. These doctors were very committed to learning from their best medical care time. The feeling for that purpose was so convincing that they were ready to travel over 3,000 miles of long-lasting dangerous sea and storms, on ships powered by wind, and with great uncertainty about shelter and food, even after arriving at Le Havre . I recently read David McCulloughs Greater Journey and was impressed by the excitement of learning and strong commitment to being the best that these US doctors have shown. That led me to wonder why there is so much lethargy among many business companies today. Many of our service companies seemed to be trapped in tolerance and mediocre areas.

Among the medical travelers who traveled to Paris in 1830 was a young Henry Bowditch who studied under the famous Dr. Pierre Louis. He had this to say about the joy that he and other Americans believed to learn medicine for the wonderful Dr. Louis.

"It is to observe and calculate the breath that examines with very high accuracy the symptoms of the disease and weighs their different values ​​in different circumstances … then we can find laws from these facts that will control disease."

Let's use this attitude to improve customer turnaround, customer satisfaction, and customer satisfaction. My experience of successful service companies, including their managers, sales representatives, and account managers, shows the following behaviors. First, they actively seek, monitor, and investigate all the facts related to their customers and critical accidents that affect their communications. They tend to make the essays personal and specific. Speculation is not their "approach". The data collected about their customers accurately reflects customer perspective and balances the realities of the internal environment, policies, processes and behavior of the organization. It is a holistic view of customer endurance. The examination method is calculated to produce a result that helps the patient (client) become better.

My second observation is that success leaders assess how much and the intensity of the customer is not easy by performing a contextual lens. They often look at the context of past, present, and future serious accidents. A leader who has the right attitude or spirit to understand the Law on Equity Funds will assess the customer's precise circumstances and capabilities and limitations. It will assess the facts differently but not choose to ignore the fact that customer priorities are changing and that the organization's priorities may also change, not always in consultation or in the same direction. Customer resistance is a powerful task.

Finally, business development, organizational unity, a sense of entrepreneurship that involves genuine excitement for continuous improvement and renewal in the business need to be addressed. Improved customer maintenance also requires sustainability and sustainability and economic responsibility to be coordinated within all levels of service provider. For example, setting up a price increase can provide certain short-term transactions, including revenue growth, margin payments, and personalized bonus payments. The same price increase can also lead to higher defense costs, increased customer profits, productivity loss in the service company, and brand breakdown in the market. There is no doubt that improving customer service successfully requires other independent skills, system thinking. Entrepreneurs must think in a cross-cutting manner, regardless of the life cycle of their business.

Of course, it can be a little important in my comparison in the medical study in the 1830s by studying customer outcomes and equity in 2015. However, I do not consider an acceptable substitute for excellence regardless of the program or age. The notion of "tracking and calculating the breath" is not enough to fix the instability of any organization. Your attitudes must be supported by specific tools, skills and knowledge, not least as an effective diagnostic tool. Challenges of future concern to be sure!


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